Troubleshooting guide for orders, network, and devices

Overview

When unexpected issues occur during a busy service, quick resolution is essential. This troubleshooting reference provides immediate steps for the most common operational scenarios.

1. What to Do if Upstream Internet Goes Down

Scaneet is engineered with offline tolerance:

• Local Network Resilience: If your ISP connection drops but your local Wi-Fi router remains on, tablets and terminals on the local network can still communicate with local kitchen printers.
• Mobile Hotspot Fallback: If your primary broadband fails, enable 4G personal hotspot on a manager's mobile phone and connect your POS tablet. Scaneet consumes minimal bandwidth (under 2MB per hour of active service).

2. Customer QR Code Scan Issues

• Customer's camera does not detect the code: Ensure the QR stand is clean and well-lit. Suggest using Google Lens or a standard camera app.
• Slow loading on customer phone: If customer cellular data is weak inside your dining room, provide access to your guest Wi-Fi network.

3. Order Synced on POS but Kitchen Chit Did Not Print

1. Check printer physical status: ensure paper roll is not empty, cover is closed, and error LED is not solid red.
2. Open Scaneet POS → Orders → click the affected order → tap Reprint Ticket.
3. Verify the kitchen display screen (KDS): tickets route digitally regardless of physical paper status.

4. Resolving Screen Freezes or Old Menu Display

If an employee's screen displays stale menu items after updates:

1. Do a hard refresh in your browser:
   • Chrome/Edge on Windows/Mac: Press Ctrl+Shift+R (or Cmd+Shift+R).
   • Android Chrome: Tap the 3-dot menu → Settings → Privacy → Clear browsing data → Cached images and files.
2. Sign back into the terminal.

Support Escalation

If an issue cannot be resolved on site:

• WhatsApp Live Support: Message our Pakistan response desk at +92 305 6302602.
• Email: Send diagnostic screenshots to support@scaneet.com.