Connecting thermal receipt printers and supported restaurant hardware

Overview

Scaneet is built to work with standard, non-proprietary point-of-sale hardware. You do not need to buy locked-down hardware bundles. This guide explains supported printers, connection types, and cash drawer integration.

Supported Thermal Printers

Scaneet works with standard ESC/POS compatible thermal printers:

• Recommended Paper Width: 80mm (3-inch) for full receipt details and kitchen order tickets.
• Compact Width: 58mm (2-inch) supported for receipt printing.
• Popular Brands Tested in Pakistan: Epson, Xprinter, Rongta, Sunmi, Bixolon, Star Micronics.

Connection Options

1. Network / Ethernet Printers (Recommended for Kitchens)

For kitchen environments, an Ethernet cable connected to your local network router provides the most resilient communication:

1. Connect the printer to your router with a standard RJ45 cable.
2. Turn on the printer while holding the feed button to print its IP address (e.g., 192.168.1.150).
3. In Scaneet POS Settings → Printers, click Add Printer, enter the IP address, and tap Test Print.

2. Bluetooth Printers (Recommended for Mobile Waiters / Carts)

1. Turn on Bluetooth on your tablet or smartphone.
2. Pair with the printer in your device's system settings.
3. Open Scaneet POS settings and select your paired Bluetooth printer from the hardware list.

3. Cash Drawer Connection

Connect your standard RJ11/RJ12 cash drawer cable directly into the DK (Drawer Kick) port at the back of your thermal printer. When a cash payment is completed in Scaneet POS, the printer automatically sends the impulse to pop the cash drawer open.

Troubleshooting

• Printer printing blank paper: Ensure the thermal paper roll is inserted right side up; thermal paper only prints on one side.
• Network printer not responding: Verify that your tablet/computer and the printer are connected to the exact same local Wi-Fi subnet.