Kitchen Display System (KDS) setup and station workflow guide

Overview

The Scaneet Kitchen Display System (KDS) replaces messy paper order chits with real-time, interactive digital tickets. Orders from QR codes, waitstaff tablets, and POS terminals sync instantaneously.

Step 1: Device Selection and Mounting

The Scaneet KDS runs on any device that supports a modern web browser:

• Tablets: Android tablets (10"+ recommended) or iPads in waterproof kitchen enclosures.
• Monitors / Smart TVs: Commercial displays connected via HDMI to a mini-PC or smart TV browser.
• Touch or Bump Bar: Staff can tap tickets directly on touch screens or use a keyboard/mouse.

Step 2: Launching the Kitchen Terminal

1. On your kitchen screen, open the browser and navigate to kitchen.scaneet.com.
2. Sign in with your kitchen terminal PIN or operator credentials.
3. Select the station view:
   • All Stations (Master View): Shows all tickets across the kitchen.
   • Station Filter: Shows only items assigned to Grill, Fryer, Appetizer, or Beverage prep lines.

Step 3: Ticket Workflow & Statuses

When a customer or cashier submits an order:

1. New Order (Yellow): A chime sounds, and the order card appears with ticket number, table number, item modifiers, and elapsed timer.
2. Preparing (Blue): Kitchen staff tap the ticket to acknowledge preparation. The status updates across the cashier POS and waiter screens.
3. Ready to Serve (Green): When food is plated, staff tap Ready. Food runners receive an alert to pick up from the kitchen pass.
4. Completed (Cleared): Once delivered, the ticket is bumped from the active screen into the completed log.

Step 4: Timer & Rush Alerts

Tickets show an active timer indicating minutes elapsed since the order was placed:

• 0–10 mins: Standard green/neutral indicator.
• 10–20 mins: Caution indicator for items nearing standard prep limits.
• 20+ mins: Flashing warning alert to prioritize delayed orders.

Troubleshooting

• Audio chime not sounding: Click anywhere on the screen once after launching the browser to enable browser audio permissions.
• Offline banner appears: Check kitchen Wi-Fi signal. If connectivity drops, existing tickets remain cached on screen until reconnecting.